Privacy policy
# Privacy Policy
Zynre ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from [https://zynre.com/] (Zynre).
This Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
## 1. Information We Collect
We may collect the following types of personal information:
**Information you provide to us:**
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely via our payment provider — we do not store full card details)
- Order history and preferences
- Any information you provide when contacting us or subscribing to our newsletter
**Information collected automatically:**
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Section 5 below)
This information is collected through our Shopify-powered store and Shopify's built-in analytics and checkout tools.
## 2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including shipping and payment processing
- Communicate with you about your order, including confirmations and shipping updates
- Respond to customer service enquiries
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud or security issues
- Comply with our legal obligations
## 3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- **Service providers** who help us operate our business, such as Shopify (our e-commerce platform), payment processors, and shipping/courier companies, solely for the purpose of fulfilling your order
- **Law enforcement or regulators**, where required by law
- **Business transfers**, in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction
Each of these parties only receives the information necessary for them to perform their function and is expected to handle it securely.
## 4. Data Storage & Security
- Your information is stored securely using Shopify's hosting infrastructure, which includes industry-standard security measures such as SSL encryption.
- While we take reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- We retain your information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law (e.g. tax and accounting obligations).
## 5. Cookies
Our Site uses cookies and similar technologies (provided through Shopify's platform) to:
- Keep items in your cart as you browse
- Remember your preferences
- Understand how visitors use our Site
- Support basic Site functionality and checkout
You can disable cookies through your browser settings, however this may affect your ability to use certain features of the Site, such as the shopping cart.
## 6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal information, subject to our legal obligations to retain certain records
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email, or contacting us directly
- Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC), if you believe your privacy rights have been breached
To exercise any of these rights, please contact us using the details in Section 9.
## 7. Children's Privacy
Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
## 8. Overseas Disclosure
Some of our service providers (such as Shopify) may store or process data on servers located outside Australia. By using our Site, you consent to this transfer, noting that these providers maintain robust data protection standards.
## 9. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
**contact@zynre.com:**
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
## 10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last updated" date.