Due to high demand please allow 1.5-4 weeks for delivery.

# Terms & Conditions


Welcome to Zynre. These Terms & Conditions ("Terms") govern your use of our website located at [https://zynre.com/] and any purchases you make through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

## 1. Eligibility

By using this Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.

## 2. Products & Pricing

- All products listed on the Site are subject to availability.
- We make reasonable efforts to display accurate colours, descriptions, and pricing, but we do not guarantee that product images are entirely accurate (screen settings may affect colour display).
- All prices are listed in Australian Dollars (AUD) unless otherwise stated, and are inclusive of GST where applicable.
- We reserve the right to change prices, descriptions, or discontinue products at any time without prior notice.
- In the event of a pricing error, we reserve the right to cancel any order affected and will notify you and issue a full refund.

## 3. Orders & Payment

- By placing an order, you are making an offer to purchase a product, which we may accept or decline at our discretion.
- We accept payment via the methods displayed at checkout (e.g. credit/debit card, PayPal, or other gateways shown on the Site).
- Your order is confirmed once you receive an order confirmation email from us.
- We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or issues identified by our fraud detection systems.

## 4. Shipping & Delivery

- Shipping costs and estimated delivery times are provided at checkout or on our [Shipping Policy page].
- Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
- Risk of loss and title for items purchased passes to you upon our delivery to the carrier.

## 5. Returns & Refunds

- Please refer to our [Returns & Refunds Policy] for full details on eligibility, timeframes, and process.
- Nothing in these Terms affects your statutory rights under the Australian Consumer Law (ACL), including your rights regarding faulty, unsafe, or significantly different goods.

## 6. Intellectual Property

All content on this Site — including text, graphics, logos, images, and design — is owned by or licensed to Zynre and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this Site without our prior written consent.

## 7. User Conduct

When using our Site, you agree not to:

- Use the Site for any unlawful purpose or in a way that breaches any applicable law
- Attempt to gain unauthorised access to any part of the Site, server, or database
- Transmit any viruses, malware, or harmful code
- Engage in fraudulent activity, including using stolen payment information

We reserve the right to suspend or terminate access to the Site for anyone who breaches these Terms.

## 8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any linked third-party sites.

## 9. Limitation of Liability

To the maximum extent permitted by law, Zynre is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, except where such liability cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to limit any rights you may have as a consumer under the Australian Consumer Law that cannot lawfully be excluded.

## 10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of those changes.
 

## 11 . Contact Us

If you have any questions about these Terms, please contact us at:

**Email:** [contact@zynre.com]

# Privacy Policy

Zynre ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from [https://zynre.com/] (Zynre).

This Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

## 1. Information We Collect

We may collect the following types of personal information:

**Information you provide to us:**
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely via our payment provider — we do not store full card details)
- Order history and preferences
- Any information you provide when contacting us or subscribing to our newsletter

**Information collected automatically:**
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Section 5 below)

This information is collected through our Shopify-powered store and Shopify's built-in analytics and checkout tools.

## 2. How We Use Your Information

We use your personal information to:

- Process and fulfil your orders, including shipping and payment processing
- Communicate with you about your order, including confirmations and shipping updates
- Respond to customer service enquiries
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud or security issues
- Comply with our legal obligations

## 3. How We Share Your Information

We do not sell your personal information. We may share your information with:

- **Service providers** who help us operate our business, such as Shopify (our e-commerce platform), payment processors, and shipping/courier companies, solely for the purpose of fulfilling your order
- **Law enforcement or regulators**, where required by law
- **Business transfers**, in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction

Each of these parties only receives the information necessary for them to perform their function and is expected to handle it securely.

## 4. Data Storage & Security

- Your information is stored securely using Shopify's hosting infrastructure, which includes industry-standard security measures such as SSL encryption.
- While we take reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- We retain your information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law (e.g. tax and accounting obligations).

## 5. Cookies

Our Site uses cookies and similar technologies (provided through Shopify's platform) to:

- Keep items in your cart as you browse
- Remember your preferences
- Understand how visitors use our Site
- Support basic Site functionality and checkout

You can disable cookies through your browser settings, however this may affect your ability to use certain features of the Site, such as the shopping cart.

## 6. Your Rights

Under the Australian Privacy Principles, you have the right to:

- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal information, subject to our legal obligations to retain certain records
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email, or contacting us directly
- Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC), if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details in Section 9.

## 7. Children's Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

## 8. Overseas Disclosure

Some of our service providers (such as Shopify) may store or process data on servers located outside Australia. By using our Site, you consent to this transfer, noting that these providers maintain robust data protection standards.

## 9. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:

**contact@zynre.com:**

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

## 10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last updated" date.
 

Fill up the contact form on our Contact Us page to reach out to us. We will get back to you as soon as possible.